Commitment to Respect

At The Abacá Group, hospitality begins with respect.

Every person who walks through our doors, whether a guest, employee, supplier, or visitor, deserves to be treated with dignity, courtesy, and kindness. Our team is committed to delivering warm, professional hospitality, and they deserve to work in an environment that is safe, respectful, and free from intimidation, harassment, discrimination, or abuse.

We welcome feedback, including criticism. If we fall short of your expectations, wewant to know. We will listen, investigate, and do our best to make things right.

There is, however, an important difference between expressing dissatisfaction and mistreating another person.

Threats, intimidation, harassment, abusive or aggressive language, discriminatory conduct, bullying, physical violence or intimidation, and any behavior that compromises the safety, dignity, or well-being of our employees or guests will not be tolerated.

When such conduct occurs, The Abacá Group reserves the right to refuse service, require a guest to leave our premises, or prohibit future entry to any of our establishments. These decisions are never made lightly. We consider the circumstances, speak with those involved, review available evidence, and take the action we believe is fair and appropriate.

Hospitality is a shared responsibility. When our guests treat our people with respect, they can expect the same respect in return.

Together, we create places where people can enjoy exceptional food, genuine hospitality, and an environment where everyone feels safe, welcome, and valued.

Thank you for helping us protect the culture that defines The Abacá Group.